Replacement Cancellation Policy

HOW DO I CANCEL AN ORDER?

You can cancel your order online within 12 hours from the placement of the order. If you paid via a prepayment mode (credit card, debit card or net banking), then your entire order amount will be refunded.

Unfortunately, an order cannot be cancelled after the 12 hour window has lapsed.

If you wish to cancel an order, please follow these steps:

  • Go to the 'My Orders' page
  • Choose cancellation option and fill in the required details.

Once your cancellation request is created, we will ensure that the cancellation is processed within the below mentioned timelines.

HOW LONG WILL IT TAKE TO PROCESS MY CANCELLATION REQUEST?

Once your cancellation request is created, we will ensure that the cancellation is processed within 03 (three) working days. If you do not wish to keep the product, please do not accept the order when the delivery is attempted.

WHAT ARE THE MODES OF REFUND AVAILABLE AFTER CANCELLATION?

Refunds are made to the payment mode/account that was originally used to make the transaction. The refund shall be made in Indian Rupees only and be equivalent to the transaction payment received in Indian Rupees.

HOW LONG DOES IT TAKE FOR A REFUND TO BE REFLECTED IN MY ACCOUNT?

When an order is cancelled, amount shall be refunded within a period of 3-5 working in case of payment by Debit/ Credit Card or UPI and 05-07 working days in case of payment through online banking mode Once the refund is processed, it might take some time for the amount to reflect in your account depending on your bank.

If the payment is not reflected within the estimated time, please reach out to us with your cancellation ID number and then contact your respective bank. Please note that refunds can only be made to the original mode of payment. It cannot be processed in any other mode.

In case of any dispute related to refund of the amount due to cancellation, the courts at Delhi only shall have exclusive jurisdiction to decide upon the same.

CAN I REQUEST FOR A REPLACEMENT?

Our replacement policy allows you to request a replacement device at no additional cost if the device received by you is defective or is not as ordered.

If you find that the package is tampered, please do not accept the item and hand the package back to the delivery person before signing the POD.

You will be eligible to get a replacement if

  • Our examination of the device shows a defect that qualifies the device for replacement
  • A replacement request is made within 7 (Seven) days of receipt of the delivery of the order
  • The device has been received in its unused, original condition; and
  • The device has been received in the original product packaging along with supporting documentation such as receipt or proof of purchase, labels, warranty card and any freebies and accessories obtained along with the original product.
  • Please note that this policy will not cover routine product wear and tear, damage incurred during use or any other forms of damage and will not, in any event, entitle you to a refund, whether partial or otherwise.

HOW DO I PLACE A REPLACEMENT REQUEST?

Please contact our customer care services at 18002020091. For circumstances that require further inspection, you will be required to visit nearest Micromax Authorized service center with the defective device, box, all tags/manual and the original invoice. The device will be inspected at the service center and will be certified for replacement if found to be defective, the device to be picked and a new replacement device will be shipped to the shipping address. You will receive the replacement within 7 days of acceptance of replacement request.

I HAVE REQUESTED FOR A REPLACEMENT. WHEN WILL I RECEIVE IT?

Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail advising you on the estimated delivery date. Based on customer location, delivery span varies. If you don't get the return within the promised date, contact us immediately.