Privacy Policy

1. Introduction

This Privacy Policy (“Policy”) describes how Micromax Informatics Limited (“Micromax”, “Company”, “we”, “us” or “our”) collects, uses, stores, discloses and otherwise processes personal information in connection with its website, online product catalogue, customer enquiry facilities and such product-related services as may be made available through the website (collectively, the “Services”).

This Policy is intended to provide transparency regarding our handling of personal information and to explain the choices and procedures available to individuals in relation to such information.

By accessing or using the website, you acknowledge that you have had the opportunity to read this Policy. Where consent is required under applicable law, we shall seek such consent in the manner prescribed by law. Accessing the website alone shall not be treated as consent to any processing for which separate consent is legally required.

This Policy should be read together with the website’s Terms of Use, applicable sales terms, warranty terms, return and refund policy, and any specific privacy notice displayed when information is collected.

2. Scope of this Policy

This Policy applies to personal information processed in connection with the website and the Services, including when an individual:

1. visits or browses the website;
2. submits a product enquiry or requests information;
3. places an order, where online purchasing is available;
4. requests delivery, installation, warranty, repair or after-sales assistance, where such facilities are offered;
5. contacts customer support or communicates with us; or
6. otherwise interacts with the Company through the website.

This Policy does not automatically govern third-party websites, applications or services that may be accessible through links on our website. Such services may be governed by their own privacy policies.

3. Personal information we may collect

The categories of information processed will depend on the features used and the information voluntarily provided or generated through the website.

3.1 Information provided directly by you

Depending on the relevant feature, this may include:

1. name and contact details, such as email address and telephone number;
2. address and other delivery details, where required for an order or service request;
3. information submitted through enquiry, contact, warranty, repair or customer-support forms;
4. order details, product model, purchase date, invoice information and service history, where applicable;
5. communications, feedback, complaints or other information voluntarily provided to us; and
6. account credentials and account-related information, only if user accounts are introduced and enabled on the website.

3.2 Transaction-related information

Where online transactions are enabled, we may process information relating to an order, including products purchased, transaction reference, payment status, billing details, delivery status, returns, refunds and related correspondence.

Payments may be facilitated through third-party payment service providers. The precise payment information received or retained by Micromax will depend on the payment arrangement actually implemented. We shall not represent that complete payment-card or banking credentials are stored by us unless that is factually correct.

3.3 Technical and usage information

When you access the website, certain technical information may be generated or collected, subject to the website’s actual configuration and applicable law. This may include:

1. IP address and general network information;
2. browser type, device type, operating system and technical identifiers;
3. pages visited, interactions, access times and referring pages;
4. error reports, diagnostic information and security logs; and
5. cookie identifiers or similar information, where such technologies are used.

3.4 Information from third parties

Where applicable, we may receive limited information from service providers involved in payment processing, delivery, website hosting, security, customer support or other operational activities. The information received will depend on the service and the relevant arrangement.

3.5 Information we do not intend to collect routinely

Unless a particular feature genuinely requires it and an appropriate legal basis exists, the website is not intended to routinely request sensitive or unrelated personal information, such as health records, biometric information, personal contacts, precise location history or date, time and place of birth.

Please do not submit information that is unnecessary for your enquiry or transaction.

4. Purposes for which information may be used

Subject to applicable law and the actual features made available, personal information may be processed for the following purposes:

1. to respond to enquiries and provide information about products;
2. to process, confirm, fulfil and administer orders, where online purchasing is available;
3. to arrange delivery, installation, warranty, repair, replacement, return or refund services, where offered;
4. to communicate with customers regarding enquiries, orders, service requests, complaints and product-related matters;
5. to maintain transaction, accounting, tax, warranty and other business records;
6. to operate, maintain, troubleshoot and improve the website and its functionality;
7. to detect, investigate and prevent fraud, misuse, unauthorised access, security incidents and other unlawful activities;
8. to protect the rights, property, safety and legitimate interests of the Company, its customers and other persons;
9. to comply with applicable laws, regulations, lawful requests and legal proceedings; and
10. to undertake analytics, product improvement or marketing activities where those activities are actually conducted and the required legal basis, notices and permissions are in place.

We shall not use personal information for purposes materially unrelated to those disclosed at the time of collection without providing any additional notice or obtaining consent where required by applicable law.

5. Legal basis and consent

We shall process personal information in accordance with applicable law.

Where consent is required, we shall provide the relevant notice and seek consent through an appropriate mechanism. Where processing is permitted on another lawful basis, we shall rely on that basis only to the extent applicable.

Where consent is relied upon, an individual may withdraw it through the mechanism made available by the Company or by contacting the designated privacy contact. Withdrawal shall not affect the lawfulness of processing carried out before withdrawal. It may, however, affect our ability to provide a feature or service that depends on the relevant information.

We shall not make access to a service conditional upon consent to processing that is not necessary for that service, except where permitted by applicable law.

6. Cookies and similar technologies

The website may use cookies or similar technologies, subject to the tools actually deployed, for purposes such as:

1. enabling essential website functionality;
2. maintaining security and preventing misuse;
3. remembering preferences and improving user experience;
4. understanding website traffic and performance; and
5. measuring advertising or marketing effectiveness, where applicable.

The categories of cookies, their purposes, relevant third parties and available controls should be described in a cookie notice or preference tool where appropriate.

You may be able to manage cookies through your browser settings or any preference mechanism provided on the website. Disabling certain cookies may affect some website functions.

Non-essential analytics or advertising technologies shall be configured and used in accordance with applicable legal requirements.

7. Sharing and disclosure of personal information

We do not intend to sell personal information as a standalone commercial asset. We may disclose or make personal information available where reasonably necessary for the purposes described in this Policy, subject to applicable law.

Depending on the Services actually used, recipients may include:

1. website hosting, cloud infrastructure and IT service providers;
2. payment gateways and transaction-processing providers;
3. courier, logistics and delivery partners;
4. customer-support, warranty, repair and service partners;
5. analytics, security and website-performance providers;
6. professional advisers, auditors and insurers, where relevant; and
7. government authorities, regulators, courts or law-enforcement agencies where disclosure is required or permitted by law.

We shall seek to ensure that service providers receiving personal information are subject to appropriate contractual, confidentiality, security and data-handling obligations, as applicable.

We may also disclose information in connection with a proposed or completed merger, restructuring, acquisition or transfer of business, subject to applicable law and appropriate safeguards.

8. Cross-border processing

Some service providers may process or store information in locations outside India. Whether such processing occurs depends on the Company’s hosting, software and vendor arrangements.

Where personal information is transferred or processed outside India, the Company shall comply with applicable Indian law and any restrictions or requirements imposed by the competent authorities.

9. Data retention

We shall retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for such period as may be required or permitted by applicable law.

Retention may depend on the type of information and the context in which it is processed. For example:

1. enquiry and customer-support information may be retained for responding to and resolving the relevant matter;
2. order, invoice, tax and transaction records may be retained for applicable accounting, tax and legal requirements;
3. warranty, repair and service records may be retained for the relevant service period and associated dispute-resolution requirements; and
4. technical and security logs may be retained for operational, security and incident-investigation purposes.

When personal information is no longer required, it shall be deleted, anonymised or otherwise disposed of in accordance with the Company’s retention practices and applicable law, subject to lawful retention requirements, pending disputes, fraud prevention and the establishment or defence of legal claims.

10. Security of personal information

The Company shall implement reasonable technical and organisational safeguards appropriate to the nature of the personal information processed and the risks involved, as required by applicable law.

Such measures may include access controls, authentication, staff confidentiality obligations, appropriate vendor controls, security monitoring, backups and procedures for responding to suspected security incidents, to the extent implemented.

No method of internet transmission or electronic storage can be guaranteed to be completely secure. Accordingly, while we shall take appropriate measures to protect information, we do not make an absolute guarantee that unauthorised access, loss or disclosure can never occur.

The Company shall manage security incidents and any applicable notification obligations in accordance with the laws and requirements in force.

11. Your privacy rights and requests

Subject to applicable law and the legal framework in force, you may be entitled to request information about the processing of your personal information or exercise rights relating to access, correction, completion, updating, erasure, withdrawal of consent, grievance redressal or nomination, as applicable.

Requests may be submitted using the contact details provided in Section 14.

To protect individuals against unauthorised disclosure, the Company may request reasonable information to verify the identity and authority of the person making a request. Verification should be proportionate to the nature of the request.

We shall respond to requests in accordance with applicable legal requirements. A request may be declined or limited where permitted or required by law, including where information must be retained to comply with a legal obligation or to establish, exercise or defend a legal claim.

Where a request concerns information held by an independent third-party service provider, we may direct you to that provider or assist where appropriate, depending on the nature of the relationship and applicable law.

12. Marketing communications

Where the Company sends promotional emails, text messages, calls or other marketing communications, such communications shall be handled in accordance with applicable law and the relevant consent or preference requirements.

Where an opt-out facility is provided, you may use it to stop further promotional communications through the relevant channel. Opting out of marketing communications will not necessarily prevent service-related communications, such as order updates, warranty information, security notices or responses to an enquiry.

13. Children’s personal information

The website is intended to provide information about consumer products and related services.

Where applicable law imposes requirements concerning children’s personal information, the Company shall comply with those requirements, including any applicable restrictions or requirements relating to parental consent, tracking, behavioural monitoring or targeted advertising.

The Company shall not rely on a general age statement as a substitute for any legally required safeguards.

14. Contact details and grievance redressal

For privacy-related queries, requests or complaints, please contact:

Legal Entity:

Micromax Informatics Limited

Registered Address:

Block-A, Plot No. 21/14, Naraina Industrial Area, Phase-II, Naraina Industrial Estate, Delhi, India, 110028

Email:

legal@micromaxinfo.com

Website:

https://micromaxinfo.com/

Please include sufficient details about your query or request to enable us to understand and address it. Do not include passwords, full payment-card details or other unnecessary sensitive information in your communication.

The Company shall maintain an appropriate process for acknowledging, reviewing and responding to privacy complaints within the period required by applicable law.

15. Third-party websites and services

The website may contain links to third-party websites or services, including payment, delivery, support or social-media platforms. The Company does not control the independent privacy practices of such third parties.

Your use of a third-party website or service may be governed by its own terms and privacy policy. You should review the relevant policy before providing information to that third party.

This section does not exclude any responsibility that the Company may have under applicable law.

16. Changes to this Privacy Policy

We may update this Policy from time to time to reflect changes in the website, Services, business operations, technology or applicable legal requirements.

The updated version shall be published on the website with a revised “Last Updated” date. Where required by law, material changes shall be communicated and any required consent shall be obtained before the relevant processing continues.

We encourage users to review this Policy periodically.

17. Governing law

This Policy shall be governed by the laws of India, subject to applicable data-protection, consumer-protection and other mandatory legal requirements.

Nothing in this Policy is intended to exclude, restrict or waive any right or remedy that cannot lawfully be excluded or restricted.

Any dispute relating to this Policy shall be subject to the jurisdiction of the Courts at New Delhi.